Service Standards
Basic Support Services

Provide rapid cloud platform construction, delivery, remote technical support and fast on-site service to meet your needs for efficient and stable cloud platform construction and improve business productivity.

Remote technical support

We provide remote telephone technical support services through the 7x24 hour service hotline 400-6300-003 to solve problems for users.

We can provide remote desktop and remote email technical support services from 09:00 to 18:00 from Monday to Friday.


On-site service

Winhong provides the following on-site services: installation and deployment services, technical support services, and training services.

Advanced Support Service
Based on support services, we provide you with more intimate, more assured, more reliable high -level support services, including VIP customer service, performance tuning services, resident implementation services
VIP customer service

Periodic SR analysis services; Regular system change management, reasonable arrangement of business changes, risk assessment, plan formulation, to meet the needs of smooth system changes; Concentrate resources and provide a dedicated support channel to respond to and address your needs in a timely manner.

Performance Tuning Service

Provide on-site software product operation efficiency analysis and optimization, mainly including: analyzing the use of resources such as system, network, application software and system original software products; Determine the current state of system performance and the goal of performance tuning; Generate a report of recommended performance adjustments based on the best application guidelines for the system's original software products.

On-site implementation of services

Project implementation cycle, provide on-site implementation services. guarantee the availability, reliability and safety of the products; product implementation, tuning and testing; Demand collection and analysis; Function optimization and online implementation.

7*24-hour Service Hotline

400-6300-003

Telephone Consultation

400-6300003

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Online Customer Service